Refund policy

At www.buttersquishy.com, customer satisfaction is a priority. If you're not satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

Return and Refund Eligibility

To be eligible for a return or refund, your item must meet the following criteria:

• Condition: The item must be in the same condition as received – unused with protective film, with all tags, plastics, and in its original, untorn packaging.
• Proof of Purchase: A receipt or proof of purchase is required.
• Timeframe: The item must be returned within 30 days of receiving your item.

To start a return, please contact us at support@buttersquishy.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Returns Shipping Cost

Customers are responsible for covering the shipping cost of returned items, and these costs are non-refundable. The refund amount will deduct the return shipping cost.

For orders shipped to Australia, the United Kingdom, the United States, and Canada, returns are processed through our international facility in Australia. The full return address will be provided once your return is approved.

Exchanges

The fastest way to get the item you want is to return the original item and make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the item is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at support@buttersquishy.com