Shipping policy
Thank you for choosing buttersquishy.com. We are committed to providing you with a seamless shopping and shipping experience. By placing an order on our website, you agree to the terms outlined below.
1. Order Confirmation
After successfully placing your order at www.buttersquishy.com, you'll receive an order confirmation email within 1 hour. This email will include details of your order, including the items purchased and shipping information.
2. Shipping Destinations
Currently, we offer shipping to the following locations:
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
- European Union
We are continually exploring expansion to additional countries. Please stay updated on future international shipping availability by checking our website.
3. Processing Time
We aim to process and package all orders within 1-3 business days. During peak seasons, processing times may extend slightly. If your order is delayed beyond this timeframe, we will notify you via email.
4. Shipping & Delivery Times
| Destination | Shipping Time | Delivery Time |
|---|---|---|
| United States | 1-3 Business Days | 7-12 Business Days |
| United Kingdom | 1-3 Business Days | 7-12 Business Days |
| Canada | 1-3 Business Days | 7-12 Business Days |
| Australia | 1-3 Business Days | 7-12 Business Days |
| New Zealand | 1-3 Business Days | 7-12 Business Days |
| European Union | 1-3 Business Days | 7-12 Business Days |
While we strive to meet these shipping and delivery times, please note that delays may occur due to circumstances beyond our control, including carrier issues, customs processing, or other unforeseen events. buttersquishy.com cannot be held responsible for any delays that exceed the estimated delivery times.
5. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. If you experience issues with your tracking number, please allow 1-2 business days for the carrier to update the status. If your tracking number remains unresponsive, reach out to us at support@buttersquishy.com for further assistance.
6. Incorrect Shipping Information
If you realize there is an error in your shipping details, please contact us immediately at support@buttersquishy.com. While we will do our best to correct any issues, please note that once an order has been processed, changes may not be possible.
7. Holiday Shipping
Please note that during holiday seasons, shipping carriers may experience higher demand, leading to potential delays. We will notify you via email if your order is affected by these seasonal delays.
8. Contact Us
For any questions regarding this shipping policy or your order, feel free to contact us at support@buttersquishy.com.