Shipping policy
Thank you for choosing buttersquishy.com. We are committed to providing a smooth and transparent shopping experience. By placing an order on our website, you agree to the terms outlined below.
1. Order Confirmation
After placing your order at www.buttersquishy.com, you will receive an order confirmation email within a few minutes. Once your order has been shipped, we will send a separate shipping confirmation email containing your tracking information.
2. Shipping Destinations
We currently ship to the following destinations:
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
- European Union
We are continually working to expand our shipping coverage. Please check our website for updates regarding additional destinations.
3. Processing Time
Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays). During busy periods or promotional events, processing may take up to 3 business days. If your order experiences an unexpected delay, we will notify you by email.
4. Shipping & Delivery Times
| Destination | Processing Time | Transit Time | Estimated Total Delivery |
|---|---|---|---|
| United States | 1–2 Business Days | 6–10 Business Days | 7–12 Business Days |
| United Kingdom | 1–2 Business Days | 6–10 Business Days | 7–12 Business Days |
| Canada | 1–2 Business Days | 6–10 Business Days | 7–12 Business Days |
| Australia | 1–2 Business Days | 6–10 Business Days | 7–12 Business Days |
| New Zealand | 1–2 Business Days | 6–10 Business Days | 7–12 Business Days |
| European Union | 1–2 Business Days | 6–10 Business Days | 7–12 Business Days |
Most customers receive their order within 7–12 business days from the date the order is placed. While we work hard to meet these estimates, delivery times may occasionally be affected by customs clearance, severe weather, or carrier-related delays that are outside our control.
5. Tracking Information
Every order includes tracking. Once your order has shipped, you will receive a shipping confirmation email with your tracking number. If your tracking information has not updated within 2 business days after receiving the shipping confirmation, please contact us at support@buttersquishy.com and we'll be happy to assist.
6. Incorrect Shipping Information
If you notice an error in your shipping address, please contact us as soon as possible at support@buttersquishy.com. If your order has not yet been processed, we will do our best to update the address. Once an order has shipped, we are unable to redirect or modify the delivery address.
7. Delivery Delays
Occasionally, delivery may take longer than estimated due to customs inspections, carrier disruptions, severe weather, public holidays, or other circumstances beyond our control. While we cannot guarantee carrier delivery times, we will always do our best to keep you informed of any significant delays affecting your order.
8. Contact Us
If you have any questions regarding shipping or your order, please contact us at support@buttersquishy.com. We typically respond within 24 hours.